PRIVACY POLICY

Last Updated: October 2026

INTRODUCTION

Welcome to EveStone ("we," "our," or "us"). At EveStone, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our jewelry, interact with our services, or communicate with our customer support team.

By accessing or using our website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed.

1. INFORMATION WE COLLECT

We may collect personal and technical information to provide a smooth, secure, and personalized shopping experience.

A. Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

• Full name.

• Email address.

• Phone number.

• Shipping address.

• Billing address.

• Payment-related information.

• Order and purchase history.

• Customer service communications.

• Marketing and communication preferences.

B. Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Pages visited.

• Time spent on our website.

• Referring websites.

• Cookies and similar tracking technologies.

• General browsing and interaction data.

This information helps us understand how visitors use our website and allows us to improve our services.

2. HOW WE USE YOUR INFORMATION

At EveStone, we use the information we collect for legitimate business purposes, including:

• Processing, confirming, and fulfilling orders.

• Arranging delivery and shipment tracking.

• Providing customer support.

• Communicating order confirmations and delivery updates.

• Processing payments, refunds, and exchanges.

• Improving website functionality and user experience.

• Personalizing product recommendations and shopping experiences.

• Detecting and preventing fraud or unauthorized transactions.

• Managing customer accounts and purchase records.

• Sending promotional emails, offers, and product announcements where permitted by law.

• Complying with applicable legal and regulatory requirements.

We only use your personal information for appropriate purposes and in accordance with applicable privacy laws.

3. PAYMENT INFORMATION & SECURITY

Your payment security is important to us.

Payment transactions are handled through payment processors or other payment methods made available at checkout.

Where third-party payment providers are used, they may collect and process payment information according to their own privacy policies and security standards.

EveStone does not intentionally store complete payment card details on its own servers.

We encourage customers to use only our official website and authorized payment channels when making purchases.

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to improve your browsing experience.

These technologies may help us:

• Remember shopping preferences.

• Maintain shopping cart functionality.

• Improve website performance.

• Analyze visitor traffic and website interactions.

• Personalize website content.

• Measure the effectiveness of marketing campaigns.

• Display relevant advertisements where applicable.

You can manage or disable cookies through your browser settings or available website privacy controls.

Please note that disabling certain cookies may affect website functionality.

Where required by law, we will request your consent before using non-essential cookies.

5. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, EveStone may contact you regarding:

• New jewelry collections.

• Exclusive promotions and discounts.

• Special offers.

• Product announcements.

• Seasonal launches.

• Brand news and updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

You may also contact us directly to request removal from our marketing communications.

Unsubscribing from promotional messages will not prevent necessary communications relating to your orders or customer service requests.

6. SHARING OF PERSONAL INFORMATION

EveStone respects your privacy and does not sell personal information in exchange for money.

We may share necessary information with trusted third parties to operate our business and provide our services.

A. Service Providers

These may include:

• Shipping and logistics companies.

• Payment processing providers.

• E-commerce and website hosting platforms.

• Customer support service providers.

• Email and marketing platforms.

• Website analytics providers.

• Advertising partners, where applicable.

We aim to share only the information reasonably necessary for these services.

Some advertising or analytics technologies may constitute data sharing under applicable privacy laws. Where required, we provide appropriate notices, choices, or consent mechanisms.

B. Legal Requirements

We may disclose personal information when necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful government or legal requests.

• Protect our legal rights and property.

• Investigate suspected fraud.

• Address security threats.

• Protect the safety of customers and our business.

7. DATA SECURITY

At EveStone, we take reasonable technical and organizational measures to protect your personal information.

These measures are intended to reduce risks relating to:

• Unauthorized access.

• Data loss.

• Information misuse.

• Unauthorized alteration.

• Unlawful disclosure.

• Security breaches.

However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Complete and manage orders.

• Provide customer support.

• Maintain relevant purchase records.

• Meet legal, tax, and accounting obligations.

• Investigate fraud or security concerns.

• Resolve disputes.

• Enforce applicable agreements.

Retention periods may vary depending on the type of information and the purposes for which it was collected.

When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it, unless continued retention is legally required.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Object to certain uses of your information.

• Request restrictions on certain processing activities.

• Withdraw previously provided consent.

• Opt out of marketing communications.

• Request information regarding how your data is used or shared.

To exercise an applicable privacy right, please contact us through our official email.

We may request reasonable verification of your identity before processing certain requests.

10. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to external websites, social media platforms, payment providers, or other third-party services.

These services operate independently and may have their own privacy policies.

EveStone does not control and is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external website before sharing personal information.

11. CHILDREN'S PRIVACY

EveStone's products and services are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent where required.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

Parents or guardians who believe their child's information has been collected may contact us for assistance.

12. INTERNATIONAL DATA TRANSFERS

Certain service providers supporting our website, payments, communications, and business operations may process or store information outside Pakistan.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable legal requirements.

By using our services, you acknowledge that your information may be processed in countries where our service providers operate, subject to applicable privacy protections.

13. CHANGES TO THIS PRIVACY POLICY

EveStone reserves the right to update this Privacy Policy to reflect changes in:

• Our business operations.

• Website functionality.

• Information processing practices.

• Legal and regulatory requirements.

• Security and privacy procedures.

Any updates will be published on our official website with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

14. CONTACT US

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

EveStone — Jewelry & Accessories

Email: evestone.store@gmail.com

WhatsApp: +92 335 6827799

Instagram: @evestone.store

Website: https://evestone.store

Our team will be happy to assist you with privacy-related concerns.

PRIVACY ACKNOWLEDGMENT

By accessing or using the EveStone website, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how your information is collected and processed.

Where consent is legally required, we will request it separately.

Thank you for trusting EveStone.

Your trust, privacy, and shopping experience matter to us.