Refund policy

RETURN & EXCHANGE POLICY

Last Updated: October 2026

At EveStone, customer satisfaction is our priority. We take pride in offering carefully selected jewelry pieces that reflect elegance, beauty, and quality. Every piece is carefully inspected before dispatch to ensure it meets our quality standards.

However, if you receive an incorrect, damaged, or defective item, we are here to assist you.

Please read our Return & Exchange Policy carefully before placing an order.

1. GENERAL POLICY

Due to the delicate nature of jewelry products and hygiene considerations, EveStone does not accept returns or exchanges for change of mind, personal preference, or incorrect purchasing decisions made by customers.

Returns and exchanges are accepted only under the specific circumstances outlined in this policy, subject to applicable consumer protection laws.

2. ELIGIBILITY FOR RETURN OR EXCHANGE

A product may qualify for a return or exchange if:

  • You received the wrong item.

  • The product arrived damaged during transit.

  • The product has a manufacturing defect.

  • The item received is significantly different from the product ordered.

  • An essential component of the product is missing upon delivery.

Customers must contact EveStone within 48 hours of receiving their order to report an issue.

Requests submitted after this period may not be eligible for review, except where applicable law provides otherwise.

3. NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

For hygiene, safety, and quality control reasons, the following items are generally not eligible for returns or exchanges:

  • Earrings that have been worn or tried on.

  • Personalized or customized jewelry.

  • Made-to-order products.

  • Gift cards.

  • Promotional giveaway items.

  • Sale or clearance products.

  • Products purchased during special discount events.

  • Items showing signs of wear, use, alteration, or damage caused by the customer.

Important: These exclusions do not affect any rights customers may have under applicable law when an item arrives damaged, defective, or incorrect.

4. CONDITIONS FOR RETURN OR EXCHANGE APPROVAL

To qualify for a return or exchange, customers should ensure that:

  • The item is unused and unworn.

  • The product remains in its original condition.

  • Original packaging is retained.

  • All tags, jewelry cards, inserts, and accessories are included.

  • Valid proof of purchase is provided.

  • Clear photographs or videos showing the reported issue are submitted.

EveStone reserves the right to review and reject requests that do not meet these conditions, subject to applicable consumer protection laws.

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please follow these steps:

  1. Contact EveStone within 48 hours of delivery.

  2. Provide your order number and contact information.

  3. Submit clear photographs or videos showing:

    • The damaged or defective product.

    • The original packaging.

    • The shipping label.

    • The specific defect or damage.

Our customer support team will review your claim and respond as soon as reasonably possible.

Once the issue has been verified, EveStone may offer:

  • A replacement of the same product.

  • A suitable alternative product.

  • Store credit, if accepted by the customer.

  • A refund, where appropriate.

  • Another mutually agreed solution.

The resolution will depend on the nature of the issue, product availability, and applicable consumer rights.

6. WRONG ITEM RECEIVED

If you receive an item different from the one you ordered:

  • Contact EveStone within 48 hours of delivery.

  • Provide your order number.

  • Share clear photographs of the received item.

Once the issue has been verified, EveStone will arrange a replacement with the correct product at no additional shipping cost to the customer, subject to availability.

If the correct item is unavailable, we will discuss an appropriate alternative or refund.

7. RETURN & EXCHANGE PROCESS

To request a return or exchange, please follow the steps below.

Step 1: Contact EveStone

Reach out through our official email or WhatsApp within 48 hours of receiving your order.

Step 2: Provide the Required Details

Please include:

  • Order number.

  • Full name.

  • Contact information.

  • Clear photographs or videos of the issue.

  • A brief explanation of the problem.

Step 3: Request Review

Our team will review your request and communicate the decision or any additional information required.

Step 4: Follow Return Instructions

If your request is approved, our team will provide instructions regarding the return or exchange process.

Important: Products sent back without prior communication or approval may not be accepted, except where otherwise required by law.

8. RETURN SHIPPING CHARGES

If EveStone Is Responsible

If the return or exchange results from:

  • An incorrect product being shipped.

  • A verified manufacturing defect.

  • Damage that occurred during delivery.

EveStone will cover reasonable return shipping charges where applicable.

If the Customer Is Responsible

If an exceptional return or exchange is approved for a reason unrelated to an error by EveStone, the customer may be required to pay the return shipping costs.

Original delivery charges are generally non-refundable unless required by law or the return results from an error attributable to EveStone.

9. INSPECTION OF RETURNED PRODUCTS

All returned jewelry items are subject to inspection upon receipt.

A return or exchange may be rejected if the item:

  • Shows signs of wear or use unrelated to the reported defect.

  • Has been altered or modified.

  • Has missing components not previously reported.

  • Has been damaged through improper handling.

  • Does not match the original claim.

If a request is rejected following inspection, the product may be returned to the customer.

Any applicable statutory consumer rights will remain unaffected.

10. PRODUCT AVAILABILITY

All exchanges and replacements are subject to product availability.

If the original item is out of stock, EveStone may offer:

  • A similar jewelry piece.

  • Store credit, with the customer's agreement.

  • A refund.

  • Another mutually agreed solution.

Our team will communicate the available options before proceeding.

11. REFUNDS

If an approved exchange or replacement cannot be completed, EveStone may issue a refund.

Approved refunds will generally be processed within 7–14 business days after final approval and completion of any required return inspection.

The time required for the refund to appear in the customer's account may vary depending on the payment method, bank, or financial institution.

Where required by applicable law, refunds will be handled in accordance with the relevant legal requirements.

12. ORDER CANCELLATIONS

Orders can only be cancelled before they have been dispatched.

Once an order has been shipped, cancellation requests generally cannot be accepted.

If you wish to cancel your order, please contact EveStone as soon as possible through our official customer support channels.

Cancellation eligibility will depend on the order status and applicable consumer rights.

13. QUALITY ASSURANCE

At EveStone, quality and customer satisfaction are important to us.

Before dispatch, every jewelry piece undergoes a quality inspection that includes checking:

  • Overall product quality.

  • Stone placement and setting.

  • Finish and appearance.

  • Clasps, hooks, and other components.

  • Packaging condition.

  • Order accuracy.

Our aim is to ensure that every EveStone order is packed with care and delivered in excellent condition.

14. JEWELRY CARE & LIMITATION OF LIABILITY

To maintain the beauty and longevity of your EveStone jewelry, we recommend handling and storing each piece with care.

EveStone is not responsible for damage resulting from:

  • Improper storage.

  • Exposure to water, perfume, cosmetics, or harsh chemicals.

  • Accidental breakage after delivery.

  • Normal wear and tear.

  • Improper handling or misuse.

  • Unauthorized repairs or modifications.

Damage caused by these circumstances is generally not considered a manufacturing defect and may not qualify for return, exchange, or refund.

This section does not exclude liability or consumer rights that cannot legally be excluded.

15. POLICY UPDATES

EveStone reserves the right to update or modify this Return & Exchange Policy when necessary.

Any changes will be published on our official website, www.evestone.store, along with the updated revision date.

Changes will apply to orders placed after the updated policy takes effect, unless otherwise required by law.

16. CONTACT US

If you have any questions regarding returns, exchanges, refunds, or your order, please contact our customer support team.

EveStone — Jewelry & Accessories

Email: evestone.store@gmail.com

WhatsApp: +92 335 6827799

Website: https://evestone.store

Our team will be happy to assist you with your concerns.

Thank you for choosing EveStone.

We appreciate your trust in our brand and look forward to making your jewelry shopping experience special.

By placing an order with EveStone, you acknowledge that you have had the opportunity to review this Return & Exchange Policy. Your statutory consumer rights remain unaffected.